Refund Policy

This policy applies to purchases in the game Piggy Days and in the web shop of the game's website, provided by Mythbyte Studio ("we"). It is part of the Terms of Service (sections 6 and 7). Nothing in this policy limits or removes any of your rights under Thai law, including consumer protection law.

1. In-app purchases (Google Play / App Store)

• The store takes the payment. Refunds follow the store's own channel and policy.
• App Store: ask Apple for a refund at reportaproblem.apple.com. We cannot refund on Apple's behalf.
• Google Play: ask for a refund through Google Play (order history in your Google account), or contact us with your Google Play order number (starting with GPA.). We will review it and refund through Google Play in the same cases as sections 2.2 and 2.3.
• When the store tells us that a purchase was refunded or cancelled, the system removes the items from that purchase from your account, as far as they are still left (your balance never goes below zero).

2. Web purchases (web shop, paid by PromptPay QR into TrueMoney Wallet)

Mythbyte Studio is the seller. Prices are in Thai baht. The price and what you get are shown before every payment.

2.1 Delivery Virtual items are digital content delivered to the character you choose as soon as we receive the payment. Once they are delivered to the character, delivery is complete, and they cannot be returned like physical goods. So we do not give refunds for a change of mind after delivery, except in the cases of sections 2.2-2.4 or where the law requires it. Please check the receiving character before you pay.

2.2 Cases where we refund or fix the problem

• Items not received: if the game is under maintenance or has a problem, the system keeps retrying the delivery automatically until it succeeds. If the game refuses the delivery (for example, the character was deleted), we refund the full amount. If you paid but have not received the items within 24 hours, please contact us as in section 4.
• Wrong amount, payment after the QR expired, or paying twice: the system does not deliver items for money that cannot be matched to an order, and we transfer that amount back to you.
• Pack no longer available during payment: if, at delivery, you have already used up your purchase limit for that pack, the system gives you Diamonds instead, as shown on the payment result page. If you would rather have your money back than the Diamonds, contact us within 7 days, while those Diamonds are still unused. We will take the Diamonds back and refund the full amount.
• Items not as shown before payment, or not working because of a system error: we will fix it so that you receive the correct items. If we cannot fix it, we will refund you.

2.3 Purchases by a minor without a parent's consent A parent or legal guardian can contact us as in section 4, with the order number and information showing that they are the parent or guardian. After checking, we refund that order in full and remove the items from that order from the account, as far as they are still left. We recommend contacting us soon after you find out. For in-app purchases, contact the store as in section 1 (see the Minors and Parents Policy).

2.4 End of service If we end the game service, we will announce it at least 30 days in advance and stop sales from the day of the announcement (Terms of Service, section 13). Web purchases made within 30 days before the announcement can be refunded in full if you contact us before the service ends.

3. How refunds are paid and how long they take

• We refund by transferring the money back to the account that paid. If that is not possible, we will ask for a PromptPay account in the payer's name to transfer the money to.
• We transfer the refund within 15 days from the day we confirm that the order is to be refunded.
• Once refunded, the items from that order are removed from the account, as far as they are still left (your balance never goes below zero).

4. How to ask for a refund

Send a request through the Help Center, category "Top-up / Pack Shop", or email mythbyte.th@gmail.com, with the order number (shown on the payment result page and in the top-up history of the Account Center), your server and character name, and the time of payment. We reply by email, usually within 3 business days.

5. Chargebacks and refund requests in bad faith

If a purchase is refunded or charged back through a store or a payment provider, the items from that purchase are taken back. Refund requests in bad faith (for example, asking for a refund after using the items on grounds that are not true, or doing so repeatedly) may lead to the account being suspended under section 12 of the Terms of Service, and you can appeal as described there.

6. Closed beta test (CBT)

Real-money purchases are closed during the CBT, so no money is charged and there is nothing to refund.

7. Contact us

Mythbyte Studio — email mythbyte.th@gmail.com

If the Thai and English versions differ, the Thai version applies.